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Delivery Information

Last Updated: January 27, 2026

 

This Delivery Information page explains shipping, delivery timing, risk of loss, and delivery issue procedures for orders placed on this Site.

 

1. Shipping Coverage

We ship within the United States (all 50 states) only. We do not ship to international addresses.

 

2. Order Processing Time

In-stock orders are typically processed and shipped on the next business day. Business days exclude weekends and recognized holidays. Some items may ship separately or from different locations.

 

3. Shipping Methods and Speed

Shipping options and costs are shown at checkout. Your order will ship using the shipping speed you select at checkout, subject to carrier availability and operational constraints.

 

4. Delivery Estimates Are Not Guarantees

Delivery dates and transit times are estimates only and not guaranteed. Delays may occur due to carriers, weather, operational disruptions, incorrect address details, or other factors outside our control.

 

5. Address Accuracy

You are responsible for providing a complete and correct shipping address. If a package is returned due to an incorrect or incomplete address, refusal, or failure to pick up, additional shipping charges may apply to reship the order, and refunds (if any) will follow our return rules and fees.

 

6. Risk of Loss; Title  

(IMPORTANT)

Title and risk of loss transfer to you when the shipment is tendered to the carrier (e.g., UPS/USPS/FedEx), unless otherwise required by law.

 

7. Damaged, Missing, or Incorrect Items

If your order arrives damaged, missing items, or incorrect items:

  • Contact us promptly through the Contact Us page.

  • Keep all packaging materials and take clear photos of the box, shipping label, and product(s).

  • Timely reporting is required to support carrier claims and resolutions.

 

8. Lost Packages / Delivery Scans

If tracking shows “delivered” but you did not receive the package:

  • Check with household members, neighbors, and any mailroom/leasing office.

  • Contact the carrier to open a trace.

  • Notify us through Contact Us so we can coordinate investigation steps.

Resolutions depend on carrier investigation outcomes and documentation provided.

 

9. Signature Requirements

We may require signature upon delivery for certain shipments based on value, fraud signals, or carrier rules. If signature is required, you are responsible for coordinating with the carrier for pickup/redelivery.

 

10. Transactional Order Updates

We may send transactional order updates (e.g., order confirmation, shipping confirmation, delivery updates) via email and/or other methods you select during checkout. We do not send SMS marketing messages.