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Privacy Policy

Last Updated: January 27, 2026

 

This Privacy Policy explains how Agat Direct collects, uses, shares, and protects information about you when you use this Site.

 

1. Information We Collect

A) Information you provide

  • Name, billing and shipping address

  • Email address and phone number

  • Account credentials (if you create an account)

  • Order details (items purchased, order history)

  • Communications you send us (messages, reviews, support requests)

B) Information collected automatically

  • IP address, browser type, device identifiers

  • Pages viewed, links clicked, session activity

  • Approximate location (derived from IP)

  • Cookies and similar technologies (see “Cookies”)

C) Payment information

Payments are processed by third-party payment processors. We do not store full payment card numbers on our servers. Payment processors handle payment data according to their own privacy and security practices.

 

2. How We Use Information

We use information to:

  • process orders, payments, shipping, returns, and refunds

  • provide transactional communications (order confirmations, shipping updates, service notices)

  • prevent fraud, abuse, and security incidents

  • provide customer support

  • improve Site performance and user experience

  • comply with legal obligations and enforce our Terms

 

3. Transactional Order Updates; No SMS Marketing

We may send transactional messages related to your orders (e.g., confirmations and shipping updates). We do not send SMS marketing messages.

 

4. How We Share Information

We may share information with:

  • Service providers (hosting, analytics, customer support tools)

  • Payment processors to complete transactions

  • Shipping carriers to deliver your orders

  • Fraud prevention and security providers

  • Legal/compliance when required by law or to protect rights, safety, and prevent fraud

We do not sell your personal information in the ordinary sense. If applicable laws define “sale” or “sharing” broadly (including certain targeted advertising contexts), you may have opt-out rights (see “Your Rights”).

 

5. Cookies and Analytics

We use cookies and similar technologies to:

  • enable Site functionality (cart, login, checkout)

  • remember preferences

  • measure Site performance and improve features

You can control cookies through your browser settings. Disabling cookies may affect Site functionality.

 

6. Data Retention

We retain personal information as needed to:

  • fulfill orders and provide services

  • comply with legal, tax, and accounting obligations

  • resolve disputes and enforce agreements

Retention periods vary based on the type of information and legal requirements.

 

7. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No system is guaranteed 100% secure.

 

8. Children’s Privacy

The Site is not intended for children under 13 (or the minimum age required by local law). We do not knowingly collect personal information from children.

 

9. Your Rights and Choices

Depending on where you live, you may have rights to request access, correction, deletion, or to opt out of certain processing. To make a request, please use the Contact Us page. We may need to verify your identity.

 

10. Changes to This Privacy Policy

 

We may update this Privacy Policy by posting a revised version with a new “Last Updated” date.