Delivery Information

Shipping Policies:

AgatDirect.com strives to ensure that our customers receive their product in the most convenient and inexpensive manner possible. With that in mind, there are several UPS options available to you ranging from the most convenient, UPS 2nd Day to the more economical, UPS Ground service. We ship via UPS, Real-time Rates (rates calculated automatically based on weight and address being shipped to) on all shipments unless otherwise noted. Most orders placed before 5:00 CST are shipped out the next business day. There will be a few exceptions due to product availability, keying requirements, or sheer volume of orders being processed by AgatDirect.com. All orders placed on Saturday or Sunday will be processed the following week. If you have an urgent request, please contact us directly at the numbers listed above and we will make every attempt to accomodate your needs.


Shipping Rates:

Once you begin the check-out process, your shipping cost will automatically be calculated for you. To calculate the shipping cost of your order, be sure to input your zip code where your product will be delivered. You must also include which shipping option (UPS 2nd Day and UPS Ground service) you would like to use.


Shipping Backorders:

Our goal is to expedite shipment to you as soon as we receive your order. Occasionally we must backorder or source inventory from multiple resources. If this does occur, you will not incur any additional freight charges. In the unlikely event that we are unable to ship your order complete, we reserve the right to ship the stock we have available and backorder the items which we were unable to ship. You will be notified of the estimated delivery date for any items that are backordered. You will not be charged any additional freight charges for backordered items.